With the productivity of knowledge workers, Sebastian Eschenbach, Doris Riedl and Bettina Schauer in her article " Knowledge Work Productivity: Where to start " which has just appeared in the Proceedings of the PAKM 2006 : "The Propose a paper two new practical step approach towards higher knowledge work productivity. Step one is based on a Knowledge Intensity Matrix adapted from Porter and Millar and allows for an assessment of the relevance of knowledge work for a particular company or strategic business unit. Step two identifies work effectiveness — rather than efficiency — as the decisive factor of knowledge work productivity and takes up Willke’s systemic understanding of knowledge management to propose a process oriented analysis of knowledge work effectiveness, which results in suggestions of how to increase knowledge work productivity".
Ulrich Reimer, Dimitris Karagiannis (Hrsg.): Practical Aspects of Knowledge Management . PAKM 2006 Proceedings. Springer 2006, S. 49 – 60 (= Lecture Notes in Artificial Intelligence 4333), ISBN 978-3-540-49998-5.
